Frequently Asked Questions (FAQ)
Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us at cocakunprofessional@gmail.com or call us at 8987714380.
ORDERS
Q: How do I place an order?
A: Simply browse our store, select the item you'd like to purchase, choose your size and quantity, and click "Add to Cart". Then proceed to checkout and complete your payment.
Q: Can I cancel or modify my order after placing it?
A: We process orders quickly, so cancellations or modifications may not always be possible. Please contact us immediately at cocakunprofessional@gmail.com if you need to make a change and we will do our best to help.
Q: How will I know if my order is confirmed?
A: You will receive a confirmation email at the email address you provided during checkout once your order is successfully placed.
SHIPPING & DELIVERY
Q: How long does delivery take?
A: Orders are processed within 1-3 business days. Standard delivery within India takes 5-7 business days, and express delivery takes 2-3 business days.
Q: Do you ship all over India?
A: Yes, we deliver across India.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. Use it to track your package through our courier partner's website.
Q: What if my order is delayed?
A: If your order hasn't arrived within the estimated time, please contact us at cocakunprofessional@gmail.com or call 8987714380 and we'll look into it right away.
RETURNS & REFUNDS
Q: What is your return policy?
A: We have a 30-day return policy. Your item must be in the same condition as received — unworn, unused, with tags, and in original packaging. Please refer to our Refund Policy page for full details.
Q: How do I start a return?
A: Contact us at cocakunprofessional@gmail.com to initiate a return. Do not send items back without first contacting us.
Q: When will I receive my refund?
A: Once your return is received and inspected, we will notify you. If approved, your refund will be processed to your original payment method within 10 business days.
Q: Can I exchange an item?
A: The fastest way to exchange an item is to return it and place a new order for the item you want.
PAYMENTS
Q: What payment methods do you accept?
A: We accept all major payment methods available at checkout, including credit/debit cards and UPI.
Q: Is it safe to pay on your website?
A: Absolutely! Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment information secure.
PRODUCTS
Q: How do I find the right size?
A: We recommend checking the size guide available on the product page before placing your order. If you're unsure, feel free to contact us and we'll help you choose the right fit.
Q: Are the product colours accurate?
A: We make every effort to display product colours as accurately as possible. However, colours may vary slightly depending on your device screen settings.
Q: Are all products in stock?
A: Our inventory is updated regularly. If an item is out of stock, it will be indicated on the product page.
CONTACT US
Q: How can I reach Cocakun?
A: You can reach us through any of the following:
Email: cocakunprofessional@gmail.com
Phone: 8987714380
Address: Cocakun, 11-Marwari Building, Diagonal Road-01, Bistupur, Jamshedpur - 831001, Jharkhand, India
We typically respond within 24-48 business hours.